mediform - Impairment in Termed integration – Incident details

All systems operational

Impairment in Termed integration

Resolved
Operational
Started 17 days agoLasted 5 days

Affected

Voice Assistant

Degraded performance from 10:13 AM to 1:32 PM, Operational from 1:32 PM to 7:56 AM

Updates
  • Resolved
    Resolved

    The problem has been fixed.
    The interface is stable and fully functional again. Thank you for your patience.

  • Monitoring
    Monitoring

    Our partner Termed has reported that the issue has been resolved. We are currently monitoring the interface to ensure full stability and performance. Further updates will follow as needed.

  • Investigating
    Investigating

    We are currently observing instability in the connection to Termed.

    Termed APIs, which we call for customers with active Termed integration, are currently only available to a limited extent. As a result, appointments and tasks are not always transferred correctly.

    We are in contact with Termed and are working on a solution.